FAQ Page

Frequently Asked Questions (FAQ)

Our Customer Success Team is designated to handle all of your questions and order inquiries.
For personalized assistance, email us at info@4coffroastingcompany.com or call 226-347-5382
Our team is here to help make specialty coffee simple.

About our coffee

What is specialty coffee?
The Specialty Coffee Association (SCA) defines ‘specialty coffee’ as Arabica coffee with a cup score of 80+ points on a 100-point grading system. The coffee must be cupped by a certified Q-Grader, or quality grader, who is credentialed to score coffees based on the standards developed by the Specialty Coffee Association of America’s (SCAA). 
What is 'Direct Trade' coffee?
Direct Trade means working directly with the producers who share their high quality specialty coffees with the roastery. It’s a sourcing philosophy that emphasizes genuine relationships, mutual benefit and full transparency between producer, roaster and consumer. Through Direct Trade, we know the premium prices we pay go straight into the hands of our producer partners. While Direct Trade is not always accessible for a variety of reasons, most of the coffees we source meet our Direct Trade policy standard.
Will my coffee be freshly roasted when I receive it in the mail?
Absolutely! We roast, bag, pack and ship Monday through Friday every week. For the best brewing experience, we also suggest resting your coffee for this amount of time, which allows the beans to degas – where C02 is released from the beans after roasting. We believe this will deliver more flavour and clarity in your cup.

Shipping + Couriers

How long will it take for shipping?
If you live in Canada and place an order by 3:00pm EST, it will be ready for shipping the next business day. 
Who are your shipping + courier providers?
We work with Canada Post, FedEX and DHL(U.S. Shipping Only)

For quick and easy service, we automatically select the best provider for you based on the address entered at checkout. In certain circumstances, deliveries may be delivered by Canada Post regardless of the method selected at checkout. This can include orders shipping to PO boxes, particular rural addresses and other unique circumstances.

What is the cost of shipping?
We offer free Canada-wide shipping on all orders over $75 CAD. Shipping to the U.S. includes a $20 CAD base fee and the total shipping cost is determined by weight. 
Can I make an order online and pick up in person?
Yes, if you are in the Windsor Essex region a delivery or pickup service can be arranged, just send an email info@4coffroastingcompany.com and we can help with the arrangements and schedule.

Subscriptions

When will I be charged for my subscription?
Prepaid subscriptions are paid in full once your order is confirmed. Pay-as-you-go subscriptions are paid for with every shipment (at your chosen frequency).
When will I receive my first delivery?
Your first subscription should be ready to ship within two business days of signing up. See the SHIPPING section of our FAQ for more delivery details. If you’d like to request a custom start date, send us an email and we’ll make the arrangements for you!  

Product Returns

I want to return my coffee
We generally do not accept returns on roasted coffee but if you are not happy with your purchase don’t hesitate to contact us and we will do our best to assist you.
My order arrived faulty or broken
We can exchange any faulty merchandise, accessories or brewing equipment orders within 7 days of the receipt date. Please send us an email info@4coffroastingcompany.com with as many details to arrange a replacement order.

Ground coffee

Can I order espresso grind?
Yes you can select a grind when ordering coffee.
Email Us at info@4coffroastingcompany.com
Reach us by email any time! We’ll do our best to respond as quickly as possible.
Call us at (226) 347-5382
Talk to us directly for additional help and immediate answers to your questions.